Boosting Your Rate Of Customer Engagement

Customer engagement is the number one thing your business needs right now; you’ve researched your competitors, you’ve gathered a following on social media, you’ve made your first sale, and now you need to boost your numbers for continued success. To help you do that, we’ve covered a few of the best ways to bring customers to your door, with a smile on their face and something nice to say about your business. 

Good customer service is the best way to build brand loyalty. (Pexels Image – CC0 Licence)

Incentivize Them 

One of the best ways to get customers involved in your company and any marketing campaign you’re putting together is to give them an incentive. Something that’ll both draw them in and ensure they stick around until the end, such as when the new product goes on sale. 

And one of the best ways to incentivize an audience is via competitions and giveaways. You’ll see these a lot on social media; a lot of brands like to give people the chance to win by simply tagging two or three friends in the comments under a post. Why not give this a try yourself, and see if your numbers ratchet up? 

Personalize Their Experience

Next up is the idea of personalizing a customer’s experience, on a case by case basis. Of course, this is hard to do when approaching your customer base as a whole – even just asking for feedback after a customer service phone call can cause some people to immediately put the phone down!

But if you give them a platform to use, that they can tailor to their own needs, which then feeds information back to you, you’ll be able to meet them more than halfway. One of the best ways to provide this option is via the development of your own app; it’s easier to hire app developers than ever before, if you don’t have your own IT department. 

The main benefit here is giving customers a way to customize how you approach them; they can save searches, allowing you to better recommend products to them, and a higher user count is very impressive if you want to attract further investment. This’ll help your app to become better in the future. 

Offer Something More

Be sure to offer something unusual or different to your usual service, especially if you already have an established customer base, and you’re looking to capitalize on repeat custom. You need to be able to bring them back, even if you sell ‘one time’ products, 

One of the best ways to offer more is via collaborating with other small businesses, both in and out of your niche, to provide product bundles or new features that’ll be very beneficial to the person on the other end. Above all else, you’ll want to work with companies that provide products your customers already want to buy, to ensure the collaboration is worth it. 

Customer engagement is a tricky game; make sure you’re playing with the stakes above. 

Marketing on Your Own Versus Hiring an Agency

When growing a business, one of the most important considerations that you need to keep in mind is advertising. With no advertising, your business has no hope of gaining any traction or exposure, making it almost impossible to grow your business. Thankfully, there are many marketing agencies that can help you lift your business off the ground and into the limelight.

But is it really worth the investment?

The alternative is to do the marketing yourself. It’s not the most difficult thing in the world, but it’s going to take some serious planning and dedication if you want to make it work. But how worth it is this approach compared to hiring an expert?

In this post, we’ll be taking a look at some of the major differences and reasons why you might want to pick one choice over the other.

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Hiring an agency makes things a whole lot easier

Perhaps the biggest draw to hiring a marketing agency is being able to make things a whole lot easier for yourself. Instead of worrying too much about things like how to approach your audience or how to get noticed on social media, you can just focus on growing your business while marketing specialists handle the rest.

Working with a competent advertising agency means that you’ll easily be able to focus on other tasks while your team of experts gets you noticed. Since there are so many decisions and skills needed to market a company, it’s not something that you should be doing without experience. People often say that there’s no such thing as bad publicity, but these days, if you don’t make an impact on social media or create a bad first impression, people will forget about your business and just seek out alternatives that probably already exist.

Agencies also have many different connections to the industry that you want to grow in. This means it’s much easier for those teams to reach out to designers, website developers, and other important team members that will assist your business’s growth. In short, hiring an agency is definitely the way to go if there are lots of other responsibilities that you need to take care of and there aren’t enough people in your company to grow your business.

Doing it yourself gives you a custom approach

One of the biggest benefits of taking a solo approach to marketing is that you’re able to completely define the way that you present yourself. For example, if you choose to use radio advertising to grow your business, then you’re the one that gets on the radio and you become the voice and face of your business.

Putting a face to a brand is an excellent decision if you’re able to spend the time required. If you have other staff members in your company and they’re able to take care of the bulk of the responsibilities for growing your business, then becoming the public face of your brand is never a bad idea and can work out in your favour.

7 Tips For Boosting Your Productivity

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Whether you’re CEO of your own business, beginning your entrepreneurial hustle, or working within a large business, a high productivity drive is what sets apart the winners from the losers. You can have the best ideas in the world, but if you don’t have the motivation or energy to see them through, you’ll be doing the ideas (and yourself) a disservice. So, if you’re looking for productivity tips, then you’ve come to the right place. 

1. Plan 

To-do lists aren’t going to set the world on fire, but they can seriously increase productivity and keep you organized. It’s recommended to do these the night before or at the end of your working day. Write down what you want to accomplish the next day. If putting pen to paper isn’t your thing, there are loads of online to-do list tools you can use. 

2. Get single-tasking 

Multitasking is not the way forward – it’s a sure-fire way of getting nothing done quickly. So, pull it back, and focus on one thing at a time. You will immediately notice how much more focused you are. By placing all your focus on one thing, you can get it done quicker and better, and on to the next task. 

3. Outsource where necessary

There is no need to bang your head against a wall to complete something that’s outside of your expertise. Boost your productivity by placing your energy where it can make a difference, not where it can’t. For example, if you need a marketing expert then you can call upon Joey Armstrong, and for a project manager, utilize a person or online tools.

4. Take breaks 

It could sound counterintuitive, but taking breaks can help your focus. By setting a time to step away from your laptop, breathe, have a cup of coffee, or go for a walk, and see how much better you feel when you get back to work. If you find this difficult, it could be necessary to schedule these in to your day, so you don’t miss them. 

5. Notice your patterns 

Do you work better in the evening? Or are you a morning person? By understanding your working patterns, you can work with yourself rather than against yourself. If you find you work better at a certain part of the day, you can use these specific times of the day to complete tasks that are particularly taxing. Meaning you always stay on top of your game.

6. Remove distractions 

That could mean removing the TV from your eye-line or turning your phone on Do Not Disturb while you’re working. Some people consider using noise-cancelling headphones or dedicated focus music to keep them going. Whatever helps you – make sure to use it every day to keep your productivity levels high. 

7. Look after yourself 

Ensure you’re getting enough sleep every night to aid your concentration and make sure you’re fuelling yourself properly with good food and proper hydration. These are the bedrock of proper concentration. 

3 Tips to Promote Your Business With Radio Advertising

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One of the biggest challenges for any small business owner is raising awareness of your brand. No matter how good your product or service may be, if you don’t have the customer base then you will struggle to succeed in your endeavors.

There are so many different ways of promoting a business, from social media to word-of-mouth marketing. But one of the methods that tends to be overlooked is radio advertising. 

Promoting your business across different radio stations has the potential to reach a huge audience. You can craft your audio advert and target it to your ideal audience to make the desired impact. Unlike many other free forms of marketing, radio advertising does come at a cost. This will vary depending on the radio station used and the length or nature of your advert, but if you do it right, you will see an excellent return on your investment. 

To get you started in the world of radio advertising, here are three tips to promote your business from station to station.

Find your demographic

One of the fundamental steps in any marketing strategy is to define your audience. What does your ideal customer look like? Take some time to craft a detailed picture of your target buyer persona, thinking about factors such as age, background, occupation, income, interests, buying habits, goals, and pain points. Using this information, you can then pick the most appropriate radio station to target them. There are countless stations out there with a range of different content from music to news to light entertainment. Each station has a target demographic and you will need to make sure you pick the one that will allow you to reach as many of your target audience as possible.

Reach out to the radio station

The next step in launching a radio advertising campaign is to reach out to the station or stations you have chosen. They will usually be able to provide you with a media package outlining the advertising guidelines, their demographics, and the expected costs for your advert. This will help you craft the perfect advert and finalize your long-term strategy.

Create an advert

Radio adverts are short and to the point, and you will need to get as much information across in as short a time as possible while being entertaining and engaging too. It could be a promotion for a new product or service, or a press release announcing a recent piece of news. One extremely effective way of using radio is to launch a giveaway or competition to win a special prize. Listeners will need to engage with your brand to be in with a chance of winning, either by visiting your website or phoning in. This will get more eyes on your company and potentially a whole host of new customers. 

If you want to dip your feet into the waters of radio advertising, there are few better places to start than Sirius XM. Click here for more information about how to advertise on Sirius XM – get rates and kits today.

Effective Tips For Creating An Influencer Marketing Strategy

Effective Tips For Creating An Influencer Marketing Strategy

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Influencer marketing has gained ground over the past years. Its success is anchored in the widespread use of social media but is made more relevant because people want to find ways to be attached to celebrities and role models they look up to. This sense of attachment and relevance has quickly impacted the value of influencer marketing. According to Forbes, its value reached $8 billion in 2019 and is expected to hit $15 billion by 2022, a figure worth considering. This article will discuss tips to create an effective influencer marketing strategy.

Research

The first step is to find an influencer, and just as with any strategy, research is critical. You need to assess your objectives, tools, and, most importantly, the influencer(s) you want to work with. Websites like unrulyagency.com offer a lot of insight when it comes to research on influencer marketing.

Finding influencers

Mind you, your choice of influencer(s) will determine your success or otherwise of your goals. First, identify where your target audience is online and then create demographics for them. Use the information garnered from those demographics to determine which kind of influencers they will relate to most. You will then have to decide from the pool of influencers you have, based on factors such as cost, willingness to partner, and other influencer engagements. You cannot work with your direct competitors’ influencers as that may be a breach of contract.

Determine your budget

With some information gained from negotiating with influencers and considering other expenses, you should create a budget. You will then use the budget for the running costs of the influencer marketing strategy. Keep in mind that influencer marketing can be quite malleable, so be ready to make changes and adapt. It may affect your budget as well.

Communicate your objectives

The most important aspect of influencer marketing is cultivating a proper working relationship with your influencer(s). If they are in tune with your messages, they will be more likely to help you achieve your objectives much quicker. So, cultivate a healthy relationship with your influencer(s) and communicate your goals to them. This way, they will know how to get the most engagement out of your target audience.

Evaluate and refine your strategy

As mentioned earlier, the field of influencer marketing changes quite often. As such, you need to evaluate and refine your influencer strategy continuously. It works best when you have a healthy relationship with your influencer(s) because they will understand why you need to make any changes or use a different approach to meet an objective.

Influencer marketing is here to stay and has evolved and become a niche of its own. Knowing your audience and using influencer marketing is one way of attaining your organizational goals. Before you begin, be sure to conduct proper research, as it will be the foundation for the entire influencer marketing process. Also, always keep in mind that your influencer(s) choice will directly impact your influencer marketing strategy’s success.

Technology Is Changing Modern Marketing: Here’s What You Should Know

If you take the time to observe your use of laptops, tablets, and mobile over the years, you will find that the marketing arena is undergoing significant transformation. Even as more and more people use various technological devices, it can be challenging for you to make a fruitful connection with your customers via such devices in real-time.

Modern marketing is changing, giving you new approaches to interact with your customers and prospects in real-time over mobile apps and websites. Combining the creative aspect of marketing with the technical element of data can significantly improve your marketing outcomes. 

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So, how is technology changing modern marketing, and what can you do about it? 

Read on to learn more. 

Ways Technology is Changing Marketing and Sales

The marketing and sales fields have changed significantly in recent years following the adoption and advancement of technology. With technology, you can transform various aspects of your marketing and improve your performance.

However, not every aspect of technology will be useful to your business. So, before you adopt any technology, ensure that it can help you achieve your organizational goals. 

Here are various ways changes in technology can help you grow your business:

  1. Decreased the Obstacle of Distance

Traditionally, it would be challenging to your sales and marketing process. However, with the growth in technology, distance is now an irrelevant aspect. The introduction of online conference programs, smartphone applications, and remote work tools has eased how brands communicate with customers and prospects worldwide. 

With the right technology tools, you reduce your traveling for sales and marketing meetings since you can have successful virtual meetings nowadays. Your team can work remotely easily across different regions and still be efficient and productive. Additionally, customer interaction platforms such as click4assistance.co.uk allow you to engage with your customers easily and effectively. 

  1. Personalized, Accurate, and Faster Customer Service 

The introduction of modern CRM applications will help you access different customer information for better marketing decisions. For instance, with such technology, you can understand the customers' needs, products they frequently order, and the frequency of purchase. Your team can offer an effective and personalized response to customer needs, orders, questions, and requests in real-time. 

With big data applications and data mining technologies, you will process and even make use of huge data amounts to acquire new customers, prospect effectively, and improve your lead generation for better outcomes. 

  1. Better and Improved Skills

As technology advances, the need and demand for advanced skills in your company will increase. You need the right individuals to spearhead your company’s growth in the phase of digital adoption. Technology comes with better approaches and skills to address diverse issues within the workplace. 

Embracing technology in your business gives you the chance to employ effective skills to make your company's operations effective and the employees more productive. However, it would help if you analyzed your customers' needs, business goals, and industry needs and demands so you can choose technology platforms and tools to help you address such needs. 

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  1. Reduction in Marketing and Sales Costs

If you want to save a lot of money on your marketing, you had better adopt the technology. For instance, with technology, you don't have to print marketing materials such as brochures because you can create and share them electronically.

Additionally, you can include audio and video files in your marketing. Such an approach increases your level of engagement with customers. Besides, the cost of distributing and engaging with the customers electronically is low compared to traditional physical strategies. 

  1. Ease of Making Decisions

Making decisions about your company's marketing strategies and growth is easy with technology. Electronic communication in the workplace has made it easy to reach key decision-makers in any organization. Additionally, the decision-making process is easy and fast, allowing you to reduce the time it would take for approvals. 

Even when executive managers are in different areas, holding meetings and making approvals is easy and effective because there are tools and applications to making signing easy, fast, and effective. However, it is advisable to ensure that you have the right technology and tools to make such tasks quite effective. 

  1. Improved Interactions with Customers

How easy you interact with your customers influences the success of your marketing efforts. With the introduction of social networking sites such as Facebook and Twitter, you can improve your engagement level. Maintaining direct contact with your prospects and customers is important for the success of your marketing and the growth of your business. 

Other technological platforms and applications such as webinars and online presentations will allow you to interact with your target audience in real-time. Usually, such interaction is critical for any company's success because it gives you the chance to immediately understand and respond to your customers' needs, guaranteeing better conversion rates.  

  1. Reduction in Operational Costs

Adopting new technology may attract a significantly high initial cost. However, advanced technology can help you reduce your operational costs to a great extent. For instance, embracing automation in your business does away with repetitive tasks that are both time-consuming and costly.  

You have a higher chance to lower your marketing and sales budget if you have the right technological infrastructure in place. For instance, with better remote-working tools, you can do away with the need for a physical office, saving you a significant amount of money in terms of office rent and travel. 

However, to enjoy the reduction in your business; s operational costs, it is advisable to invest in technology wisely. Anything you get for the business should align with the need to achieve the set business goals and objectives. 

Final Thoughts

There you have it – a brief overview of how technology is changing modern marketing. As the technology and marketing platforms change, it is advisable to have the appropriate platforms, applications, tools, and skills to make technology relevant in your business. However, you cannot reap the benefits of technology overnight – it takes some time and proper coordination with existing infrastructure to make this happen.

Start by evaluating your business, marketing, customers, and business needs. This way, you will know what technology you need in your company. Ensure that you avoid spending huge amounts of money on unnecessary technology that does not propel you towards achieving your business goals and addressing your customers' needs.